Service Information

Demand Response

SMART Connector Service

Suburban Mobility Authority for Regional Transportation (SMART)
Hours of Operation

Service Operates Monday through Friday, 6 a.m. to 6 p.m., except for major holidays

Reservations can be made by calling (866) 962-5515 Monday through Friday, 7 a.m. to 4 p.m., except for major holidays

Method/Rules for Scheduling a Ride

Reservation Requirements

  • Medical trips – up to six business days in advance
  • General rides for shopping, school or work – up to two business days in advance
  • Trips are scheduled based on a first-come, first-served basis. All reservations must be received by 4 p.m. one day before service is needed
    • At the time of your reservation, you will be given a 30-minute pick-up window
    • Please be ready for the bus at the beginning of your pick-up window
    • In order to stay on time, drivers can only wait three (3) minutes

Booking Your Trip
SMART has three ways for customers to book Connector Trips:

  • Customer Service – Talk to a representative who will walk you through the trip making process
    • Calling Customer Service at (866) 962-5515
    • Press 1 for Connector
    • Press 1 again for Reservations
  • Book your trip online via MyConnector – Day or night; whether you need to reserve a ride, cancel or confirm your trip, MyConnector is available.
    • Once Registered* you can book your reservation online through MyConnector
    • All trips booked on MyConnector must be scheduled by 4 p.m. the day before service is needed
  • Automated Phone System
    • Coming Soon! Customers can book their trip on the automated phone system when it is convenient for you! Day, evening, or night!

When booking your trip, please have the following information ready:

  • Date of the trip
  • Appointment time and return pick-up time
  • Pick-up and destination addresses and facility name
  • Major intersection near the pick-up and destination points
  • Your telephone number
  • Number of passengers traveling
  • Use of mobility aids, such as a wheelchair, walker, or service animals

More Important Details

Operating Area

Connector Service is an advance reservation, curb-to-curb service operated by SMART. When using Connector, you may travel anywhere within a 10-mile radius of a designated service area. Service areas are located throughout most of Oakland, Macomb, and Wayne Counties. Visit SMART’s Services By Community page and click on your city or township to find out if SMART Connector service is available in your area.

You can also use, MyConnector, an automated phone and internet system that allows you to book confirm and cancel  SMART Connector rides online. You can use this system to list destinations you commonly go to for easy booking.


Standard Fare
  • Ages 19 – 64
  • Youth (ages 6 – 18)


Multi-day/ride passes are also available. Click here for more information.

Reduced Fare


Available for:

  • Older Adults (Ages 65+)
  • Persons with Disabilities

Multi-day/ride passes are also available. Click here for more information.

Accessibility & Eligibility

Paratransit/Reduced Fare Eligibility

This service does not have complementary paratransit because it is curb-to-curb, not fixed route. Service is accessible for individuals with disabilities as well as open to the general public.

Youth, older adults, and people with disabilities are eligible to receive reduced fare. To receive a SMART Reduced Fare ID card, download and fill out an application, and mail back to SMART. You automatically qualify for a Reduced Fare ID Card for Fixed Route buses if you possess one of the following:

  • Medicare Card,
  • Social Security Disability Determination,
  • Veterans Health ID card indicating a Service Connected Disability
  • State of Michigan ID identifying applicant as Legally Blind

Click here for the SMART Disability Reduced Fare Application
Click here for the SMART Youth/Older Adult ID Reduced Fare Application

Transit Service Accessibility

SMART Connector service is primarily for seniors and individuals with disabilities. All buses are lift equipped and it is a curb-to-curb service. Service is open to the general public, however, rides for seniors and individuals with disabilities take priority. People under age 65/ without disabilities pay a higher fare to use this service and must not live within 1/3 of a mile of a fixed route service to be eligible.

Additional Notes

SMART Connector service is available in most communities in Oakland, Macomb, and Wayne Counties, even those without fixed route service. However, SMART also provides “Community Transit” in some areas.

Community Transit allows local communities or groups to partner with SMART to share the responsibility of operating local Community Transit Service. Under such arrangements, SMART shares the responsibility of building and operating an efficient transportation program based on each community’s specific needs.

Visit SMART’s Services by Community all SMART services are listed that are available in your community including Fixed Route, Connector, Americans with Disabilities(ADA), and Community Transit.

Provider Information

Suburban Mobility Authority for Regional Transportation (SMART)

Major Public Transit Agency

Counties: Macomb County, Oakland County, Wayne County

Email N/A
Phone 866-962-5515
Website Visit Web Link
Additional Contact Information
Customer Care Department: 866-962-5515
Adminstrative Offices: 313-223-2100
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