Service Information
MATS ADA Complementary Paratransit
Muskegon Area Transit System (MATS)Hours of Operation
The service is available to ADA-eligible riders during the same hours and days that fixed-route
has published service available. (Currently, Mon-Fri, 7:00 a.m. to 5:51 p.m.)
Reservations may be made by calling MATS at 231-724-3555 during the following hours:
- Monday-Friday 8:00 a.m. to 5:00 p.m.
- ADA Riders may leave a voice message on Sundays or holidays before a service day, between 8:00 am and 5:00 pm for next-day rides only.
Reservations can be made up to 14 days in advance. Same-day service is not guaranteed but may be available.
When you call to request a ride, our staff will need to know the following:
- Passenger’s name
- Date service is needed
- Preferred pick-up or appointment time
- Preferred return time
- Pick up address and destination address
- Whether passenger’s mobility aid has changed
- Whether a PCA or companion will be traveling with them.
More Important Details
Operating Area
MATS Complementary Paratransit provides curb-to-curb transportation within 3/4 of a mile of any MATS fixed route.
A copy of the ADA Complementary Paratransit service area map can also be found on page 5 of the MAT Complementary Paratransit Rider’s Guide.
Fares
Standard Fare
$2.00 per ride
Reduced Fare
This service is only available to riders who cannot use MATS Fixed Route service due to a disability. Therefore, there is no reduced fare for ADA Complementary Paratransit. The fare of $2.00 per ride is the same for all ADA eligible riders.
Accessibility & Eligibility
Paratransit/Reduced Fare Eligibility
To use MAT ADA Complementary Paratransit, you must submit the MAT Application for Certification of ADA Paratransit Eligibility. This application requires the applicant to provide contact information for a physician or professional who can verify your disability. All MAT ADA Paratransit vehicles are lift equipped for wheelchair or other mobility device users.
This service is only available to riders who cannot use MATS Fixed Route service due to a disability. Therefore, there is no reduced fare for ADA Complementary Paratransit. The fare of $2.00 per ride is the same for all ADA eligible riders.
Transit Service Accessibility
This service is curb-to-curb and all MAT ADA Paratransit vehicles are lift equipped for wheelchair or other mobility device users. This service is for and accessible to individuals with disabilities.
Provider Information
Muskegon Area Transit System (MATS)
Major Public Transit Agency
County: Muskegon County
Additional Contact Information
No email address listed.Contact form at https://matsbus.com/contact/
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