Service Information

Demand Response

Ionia Dial-A-Ride

City of Ionia Dial-A-Ride
Hours of Operation
  • Monday – Friday 6:30 a.m. – 4:45 p.m
  • Saturday 9:15 a.m. – 1:00 p.m.
Method/Rules for Scheduling a Ride

Call: 527-4000 to schedule a ride. Rides will be reserved based on the following priorities:

  • Priority 1 – Daily Time Calls: Rides reserved for the same passenger, same time, and same origin.
  • Priority 2 – 24 Hour Calls: Rides reserved 24 hours in advance.
  • Priority 3Reserved Rides: Rides reserved at least one hour in advance.
  • Priority 4 – On Demand: Rides: Reserved less than one hour in advance.

It is the policy of Ionia Area Dial-A-Ride to make sure that the needs of Wheelchair, Daily Time Calls, 24 Hour, And Reserved Rides be fully administered before addressing the needs of the Priority 4, On Demand passenger calls.

More Important Details

Operating Area

City of Ionia, Ionia Township, Berlin Township, Easton Township, and Orange Township.

For more details about area of operation service boundaries, click here. You can also view or download the Ionia Dial-A-Ride Service area map here.




Standard Fare

Standard one-way fare: $3.00

Reduced Fare

Reduced Fare:

  • Children, Pre-Kindergarten: $1.50
  • Students, Kindergarten through 12th Grade: $2.00
  • Persons with Disabilities (with certification): $1.50
  • Senior Citizens, Ages 62 and Older: $1.50
  • Senior Citizen Hours (Cash Only): $1.00

Punch cards available for purchase. Click here for more information.

Accessibility & Eligibility

Paratransit/Reduced Fare Eligibility

There is no complementary paratransit for Ionia Dial-A-Ride because it is a door-to-door/curb-to-curb demand response service, not fixed route. All of Ionia Dial-A-Ride vehicles are lift-equipped and accessible to wheelchair users or other mobility device users.

People with disabilities who are substantially limited in one or more major life activities are eligible for Ionia Dial-A-Ride’s reduced fare.  To apply for disability reduced fare, fill out and return Ionia Dial-A-Ride’s Certificate of Eligibility Application and return to the business office at 251 East Adams St., Ionia, MI 48846. A physician’s certification of disability is required.

Upon receipt and approval of your application, they will send you an eligibility card. Present this card to  drivers when boarding the bus to receive the reduced fare rat

Additional Notes

Our goal is to provide safety, comfort and satisfaction for our customers. In order to better serve you, we ask that you adhere to the rules and regulations set forth for using the City of Ionia Public Transportation System. If you have questions or comments, please call (616) 527-4000. We hope your trip is a pleasant one.

Ionia Dial-A-Ride (I-DART) Rules Are As Follows:

All service animals are allowed on vehicles with passengers. Animals not used as an ADA service animal are permitted only if the animal is transported in a suitable carrier. The carrier must be placed in the passenger’s lap to secure the carrier. Please read our Service Animal Policy (download below).
Carry on bags are limited to four bags, two placed on your lap and two on the floor between your feet.
Do not stand forward of the yellow line indicated on the floor of I-DART vehicles.
Drivers do not carry change and credit for future rides is not provided.
Remain seated until the vehicle comes to a complete stop.
Shoes and shirts are required.
Please read our Portable Oxygen Tank and Respirator Policy (download below).
The Following Are Prohibited On I-DART Vehicles:

Use of radios, CD players, or other sound-producing devices without the use of personal headphones
Eating, drinking, or smoking
Explosive materials
Firearms or weapons of any kind
Possession or use of alcohol or illegal substances
Wearing Skates
Any act prohibited by law
Disruptive Behavior, Including, But Not Limited To Are Prohibited On I-Dart Vehicles:

Any actions which may interfere with or disrupt the operators or customers
Fighting, mock fighting, or roughhousing
Obscene, threatening, inciting, or insulting language or gestures
Running, yelling, or throwing objects
Spitting, littering, picking trash from receptacles
Standing, sitting or walking in a way that inconveniences, obstructs or interferes with others (for example, blocking doors, feet on seats, etc.)
Vandalism or graffiti
Non-compliance of the preceding rules may result in the passenger not being allowed to utilize I-DART, a Public Transportation System.

I-DART services are provided in accordance with Title VI, without discrimination based on race, color, national origin, or other prohibited basis. Read I-DART’s: Title VI statement (download below).

I-Dart services are provided in accordance with ADA standards. Read I-DART’s ADA Policy (download below).

Download a File:
Service Animal Policy
Portable Oxygen Tank and Respirator Policy
Title VI Statement
ADA Complaint Policy (PDF)
Passenger Rights and Responsibilites

No Show Policy
No Show
Scheduling a ride and then not boarding the bus after the driver 1) stops, 2) waits for two minutes after arriving at the pickup location, and 3) honks several times during the two-minute waiting period.
Cancel a scheduled ride, whether same day or reoccurring, within 30 minutes of your scheduled pickup time by calling into Dispatch at 616-527-4000 option 1.
If you call for a same day pick up that is scheduled within the 30 minute time frame and you cancel prior to the driver being in route to the pickup, you will not be considered a no show.
If a rider is a no show:

1st no show the rider will be reminded to please notify dispatch of cancelations at least 30 minutes prior to scheduled pick up.
2nd no show the rider will be reminded to please notify dispatch of cancelations at least 30 minutes prior to scheduled pick up.
3rd no show the rider will be taken off the reoccurring schedule for two weeks.
5th no show the rider will only be allowed to schedule same day trips.
7th no show the rider will be suspended for 1 week.
8th no show the rider will be suspended for 2 weeks.
Subsequent no shows will be addressed by the Director.

Appealing No Show & Suspensions
Contact Ionia Dial-A-Ride Director in writing to appeal a no show record and/or suspension. Mail appeals to: Ionia Dial-A-Ride, Attention: Director, 251 E Adams St, Ionia, MI 48846. Or email to:

Download a File:
No Show Policy Document (PDF)

Student Transportation
Affordable and safe student transportation, convenience for families, multi-year recipient for “Award of Excellence for Vehicle Maintenance” presented by Michigan Department of Transportation.

Ionia Dial-A-Ride policies and procedures help to ensure children’s safety. We have professional and trained drivers.

I-DART is a public transportation system and provides open door transportation to the general public. Routes and riders are scheduled according to efficiency. Please remember that IDART cannot designate a route specifically for student riders only.

Provider Information

City of Ionia Dial-A-Ride

Major Public Transit Agency

County: Ionia County

Phone 616-527-4000
Website Visit Web Link
Learn More

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