Are flag stops a violation of the ADA?

What is a flag stop? When the bus stops at a location not on the route. While they are not a direct violation of the ADA, flag stops can create problems for individuals with disabilities who can’t notify a driver.

Recommendations

• Drivers are encouraged to stop for individuals using a mobility device, holding a white cane, or accompanied by a service animal.
• Passengers should telephone the dispatcher in advance to request a pick-up at a specific location along the route. Dispatch will alert the driver.

The ADA requires fixed routes to be accessible, including flag stop systems. If the transit agency is not addressing your concerns, call DRM for assistance.