Service Information

Demand Response

TBTA Alpena Dial-A-Ride

Thunder Bay Transit Authority (TBTA)
Hours of Operation
  • Monday-Friday: 7 am – 6 pm. Last call is at 5 pm.
  • Sunday: 9 am – 1 pm
Method/Rules for Scheduling a Ride

You can call the Dial-A-Rider dispatchers at (989) 356-4596. Please be prepared to provide the riders’ first and last names, the pick-up address, and where you would like to go. Please let the dispatcher know if you have an appointment. In order to ensure that you arrive to your appointment on time, please call at least 1 hour prior to the appointment. When the dispatcher asks your appointment time, allow a 15-minute window. For example, if your appointment is for 2:15pm, tell the dispatcher that you need to arrive at 2:00pm for your appointment.

You can also schedule a “standing order” for service at the same time on several days of the week, a weekly trip (i.e. every Wednesday for school) and for long periods of time.

More Important Details

Operating Area

City of Alpena (Alpena County) and surrounding commercial area


Standard Fare
  • City Residents: $1.50
  • Non-City Residents: $3.00


Reduced Fare
  • City Residents: $0.75
  • Non-City Residents: $1.50

Available for:

  • Persons with Disabilities
  • Seniors (60+)

Accessibility & Eligibility

Paratransit/Reduced Fare Eligibility

This service does not have complementary paratransit because it is door-to-door/curb-to-curb, origin to destination service, not fixed route. Lift/ramp equipped vehicles are available for wheelchair and other mobility device users, though you do not need to use a mobility device to use the bus lifts.

Reduced fare eligibility:

– Senior: Application to be completed by client/rider. Must be 60 yrs or older or have a disability
– Disability: Application to be filled out by client/rider. Additionally, a physician must complete the professional verification form. Disability must substantially impact 1 or more life activities

Transit Service Accessibility

Demand response services are door-to-door/curb-to-curb and there are 7 lift equipped buses in the fleet. The service is accessible to riders with disabilities as well as being open to the general public.

Additional Notes

In 2006, Thunder Bay Transportation Authority was organized and began operation as a public body under act 196 of the Public Acts of the State of Michigan to deliver the services formerly provided by the Thunder Bay Transportation Corporation and the City of Alpena’s Dial-A-Ride systems. TBTA merged the two systems into a single system to provide more efficient service to both the city and local rural areas.

Provider Information

Thunder Bay Transit Authority (TBTA)

Major Public Transit Agency

Counties: Alcona County, Alpena County, Montmorency County

Phone 989-354-2487
Website Visit Web Link
Additional Contact Information
• Fax: 989-419-5901
• Address: 3859 US-23 North, Alpena, MI 49707
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