Service Information
DDOT Complementary Paratransit Service
Detroit Department of Transportation (DDOT)Hours of Operation
DDOT’s MetroLift/complementary paratransit service is available when DDOT fixed route buses are in service:
- Same time of day (or day of the week), from the time the earliest routes begin service until the last routes end service.
Ride reservations can be made Monday through Saturday from 8:00 a.m. to 4:00 p.m
Method/Rules for Scheduling a RideDDOT’s MetroLift service is available during the same hours of operation as the fixed-route bus.
To request a reservation, please call 313-208-7363. Reservations can be made Monday through Saturday, 8:00 a.m. to 4:00 p.m. Reservations for a trip can be made from 1 up to 14 days in advance. Trip reservations are accepted until 4:00 p.m. the day prior to a requested trip date.
For more information about scheduling DDOT Complementary Paratransit trips, go to page 12 of the Detroit Department of Transportation Paratransit Guide.
More Important Details
Operating Area
DDOT complementary paratransit (also called MetroLift) in Detroit, Hamtramck, and Highland Park operates within 3/4 miles area around all DDOT fixed route bus stops.
The service area map can be found at https://detroitmi.gov/departments/detroit-department-transportation/detroit-paratransit
For more detailed information, see the Detroit Department of Transportation Paratransit Guide.
Fares
Standard Fare
- Eligible Rider: $2.50
- Guests of Eligible Riders (maximum of 1 guest per one-way trip): $2.50
- PCAs (Personal Care Attendants): Free
Reduced Fare
Only those who are functionally unable to use the fixed route system may use DDOT complementary paratransit. Therefore, there is not a reduced fare rate for this service. All eligible riders are charged the standard fare rates.
Accessibility & Eligibility
Paratransit/Reduced Fare Eligibility
MetroLift, DDOT’s complementary paratransit service is origin to destination service available for those who are functionally unable to use the DDOT fixed route system. Paratransit vehicles are lift/ramp equipped for wheelchair or other mobility aide users.
To determine eligibility for DDOT paratransit service, an applicant must fill out an
application for MetroLift Service along with a professional verification form. Applicants are required to have a condition preventing them from independently using public fixed route transportation verified by a professional licensed to make such determinations at the time of applying. Applications are also available in Spanish and Arabic. Go to https://detroitmi.gov/departments/detroit-department-transportation/detroit-paratransit to view/print/download.
Only those who are functionally unable to use the fixed route system may use DDOT complementary paratransit. Therefore, there is not a reduced fare rate for this service. All eligible riders are charged the standard fare rates.
Transit Service Accessibility
MetroLift, DDOT’s complementary paratransit service is origin to destination service available for those who are functionally unable to use the DDOT fixed route system. Paratransit vehicles are lift/ramp equipped for wheelchair or other mobility aide users.
Provider Information
Detroit Department of Transportation (DDOT)
Major Public Transit Agency
County: Wayne County
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