Service Information

DR
Demand Response

TheRide FlexRide Service

Ann Arbor Area Transportation Authority (TheRide)
Hours of Operation

FlexRide East:

  • Monday-Friday: 6:00 a.m. to 10:00 p.m.
  • Saturday: 8:00 a.m. to 7:00 p.m.
  • Sunday: 9:00 a.m. to 7:00 p.m.
  • Book trips weekdays (Mon-Fri) between 6:00 a.m.- 10:00 p.m.

FlexRide West:

  • Monday-Friday: 7:00 a.m. to 7:00 p.m.
  • Sat-Sun: No Service
  • Book trips weekdays (Mon-Fri) between 7:00 a.m.- 7:00 p.m.

FlexRide also provides curb-to-curb service during late-night hours and on major holidays when regular fixed-route service is not available.

Method/Rules for Scheduling a Ride

Call 734-794-0377 to schedule a FlexRide trip.

  • FlexRide East
    • M–F 6:00am–10:00pm
    • Sat 8:00am–9:00pm
    • Sun 9:00am–7:00pm
    • Book trips weekdays (Mon-Fri) between 6:00 a.m.- 10:00 p.m.
  • FlexRide West
    • M–F 7:00am–7:00pm
    • Sat–Sun No Service
    • Book trips weekdays (Mon-Fri) between 7:00 a.m.- 7:00 p.m.

Riders may also use the MODE Car App for iOS or Android, or submit a request online through the MODE Car website

Submit a request online through the MODE Car website

More Important Details

Operating Area

FlexRide is a shared shuttle service that helps riders connect to fixed-route bus stops and to other hard-to reach destinations.  FlexRide provides on-demand, curb-to-curb transportation in select locations of the greater Ann Arbor and Ypsilanti area. For more information, see:

Fares

Standard Fare

FlexRide East and FlexRide West:

$1.00 per trip


Reduced Fare

FlexRide East and FlexRide West:


Accessibility & Eligibility

Paratransit/Reduced Fare Eligibility

There is not a complementary paratransit service because this is a curb-to-curb/door-to-door service, not fixed route.

Reduced fare is available to eligible individuals based on age, disability, and income. The following programs are available for eligible persons with certification (applications required):

  • A-Ride (Seniors and people with disabilities unable to use TheRide fixed route system due to disability or mobility challenges).
    • Click here for A-Ride Card Application.
  • GoldRide (Seniors age 65+).
    • Click here for GoldRide Card Application
  • Fare Deal (Medicaid or Medicare card holders, individuals with disabilities, seniors ages 60-64, youth/students).
    • Click here for Fare Deal Card Application.

Transit Service Accessibility

There is not a complementary paratransit service because this is a curb-to-curb/door-to-door service, not fixed route. Buses are wheelchair-lift equipped. This demand response service is accessible to individuals with disabilities as well as open to the general public.


Provider Information

Ann Arbor Area Transportation Authority (TheRide)

Major Public Transit Agency

County: Washtenaw County

Email N/A
Phone 734-973-6500
Website Visit Web Link
Additional Contact Information
Ann Arbor Area Transportation Authority
Dawn Gabay Operations Center
2700 S. Industrial Hwy
Ann Arbor, MI 48104

Contact form at https://www.theride.org/about/contact-us
Learn More

How Can We Help?
Contact Us Anytime

We want to hear from you! Whether you're looking for advocacy, have a question, or just want to connect, please reach out.

Online

Contact Us