Disability Rights Michigan (DRM) has an immediate full-time (37.5 hours per week) joint Office Specialist/Advocate position in our satellite office located in Marquette. The individual will provide in-office reception coverage for incoming calls, provides operational and administrative support for the office and the Director of Education Advocacy. Conducts direct advocacy; information and referral; data collection; reporting; and outreach and training to address agency mission and focus areas for individuals with disabilities.
Duties included are not limited to handling incoming calls and requests, providing information and assistance to clients and their families including explanation of disability laws, client rights under the law, options available, means of achieving rights/desired outcomes and resolving problem situations. Provides all operational and administrative support for the office including maintaining the phone system, office supplies, equipment, mail, correspondence, and support to other office staff. Refers individuals to other agencies or community resources as appropriate. Follows Casework Standards and guidelines of agency and maintains complete confidentiality and documentation of advocacy efforts.
Two-year degree in human services area or equivalent education and experience. Two years’ experience in human service area or in a position working with clients/customers. Demonstrated effective communication and problem-solving skills, including the ability to listen and respond in a diplomatic manner. Demonstrated ability in general office procedures.
DRM is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, religion, sexual orientation, political belief, creed, national origin, heights, weight, genetics, marital status, veteran status, disability or any other reason prohibited by law.
Office Specialist Duties
- Handles incoming calls and requests and provides information and assistance to clients and their families including explanation of disability laws, client rights under the law, options available, means of achieving rights/desired outcomes and resolving problem situations. Refers individuals to other agencies or community resources as appropriate. Completes necessary follow-up.
- Enters intake information and detailed case notes into DAD. Prepares and mails releases, retainers, handouts; emails appropriate team director for case acceptance under agency focus areas; sets up case file and transfers case to field advocate upon approval.
- Collects and reports Education surveys, runs survey monkey reports; updates education team spreadsheet with district info from My School Data outcome information and statistical data for board reports; types up data into board report format.
- Creates and/or updates various spreadsheets for Director of Education Advocacy.
- Completes administrative requirements and necessary documentation required by the agency (e.g., timesheets).
- Provides operational and administrative support for the office as directed by the Director of Education Advocacy. Drafts and types routine correspondence.
- Runs DAD reports and reviews case lists for accurate grant codes and levels of intervention; makes corrections/updates as needed.
- Maintains phone system including preparing holiday messages, training new staff on phones, and setting up their voice mail.
- Maintains equipment and requests repair services (i.e., copier, fax, phone system, postage meter, printers, etc.) with authorization from Lansing Office Manager and consultation with supervisor. Maintains relationship with Marquette building maintenance and landlord.
- Handles miscellaneous operational aspects of the office, including preparing check requests as needed; opening and date stamping incoming mail; ordering postage and updating meter; and processing outgoing mail to clients.
- Maintains inventory of Marquette office supplies; responsible for purchasing supplies.
- Follows Casework Standards and guidelines of agency and maintains complete confidentiality and documentation of advocacy efforts.
- Helps develop and maintain technical assistance materials available upon request to callers.
- Maintains a level of knowledge necessary to respond to callers and work-related demands.
- Assists and supports Director of Education Advocacy when requested, to include giving or requesting information to/from clients, service providers, and others as directed.
- Establishes and maintains effective and collaborative working relationships with consumer groups, service providers, school personnel and other outside agencies to further client and agency goals.
- Maintains communication with team members and other Agency staff to exchange information, provide technical assistance/consultation, and resolve problems.
- Participates in various outreach activities including public presentations, training, and development of written materials to educate others about DRM, the rights of individuals with disabilities, disability laws and issues, and other topics as assigned. Prepare relevant handout materials for these activities; makes necessary logistical arrangements for outreach activities or trainings; enters training/outreach reports into DAD.
- Assists and participates in development and updating of annual focus areas and agency work plans.
- Works with Director of Information Systems to troubleshoot and resolve computer problems; runs updates on computer system as directed by Director of Information Systems.
- Attends team area and agency staff meetings, training, and in-service programs in office, virtually, or off-site as required.
- Assists with special projects as directed, and performs other related duties as assigned.
- Two-year degree in human services area or equivalent education and experience.
- Two years’ experience in human service area or in a position working with clients/customers.
- Demonstrated effective communication and problem-solving skills, including the ability to listen and respond in a diplomatic manner.
- Skills to effectively deal with and negotiate through confrontational situations and stressful interactions.
- Demonstrated commitment to the civil rights of persons with disabilities and the knowledge or aptitude to learn and research client issues and available resources.
- Ability to plan and prioritize work, meet project deadlines, and handle multiple responsibilities.
- Demonstrated ability to respond to telephone and e-mail inquiries, take accurate messages, and respond to voice and electronic mail messages.
- Demonstrated ability in general office procedures (i.e. mail handling, retrieval systems, and operation of all office equipment).
- Advanced skills in using computers, including demonstrated mastery of Word, PowerPoint, Excel, and other specialized databases.
- Ability to work independently and as part of a team and to contribute to a positive and supportive office environment.
- Ability to maintain confidentiality.
- Demonstrated ability to work with individuals from a variety of ethnic, racial, and cultural backgrounds.
- Willingness to travel and to work evenings and weekends when necessary and with prior supervisory approval.
- Training in diversity, equity and inclusion or willingness to engage with staff in additional further training in these areas.
- Valid State of Michigan ID or driver’s license.
- Successfully complete background check.
- COVID-19 vaccination preferred.
1. Normal office environment with little discomfort or exposure due to unfavorable working conditions.
2. Work may involve travel to various locations throughout the State with some exposure to adverse weather, traffic hazards, and the like.
Deadline for Application
February 2, 2024
Prefer to send your information by e-mail or fax?
Interested applicants can send their resume and cover letter to:
Disability Rights Michigan
4095 Legacy Parkway
Lansing, MI 48911